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CAHPS Services from Benjamin Rose Institute on Aging

Benjamin Rose Institute on Aging is a CMS-certified vendor, providing the services necessary to meet CAHPS requirements at a competitive price.

We are nationally and internationally known for conducting applied research in aging services and have conducted satisfaction surveys and related research for more than 50 years, and CAHPS surveys for nearly a decade.

As a nonprofit organization our vision is to influence the standards of care for older adults. As a CAHPS survey vendor, we apply that vision to assist organizations in improving the quality of service available for consumers. To do that, we work with agencies to help you develop appropriate benchmarks to target certain areas to improve patient satisfaction with your services. 

All of our CAHPS clients are offered step-by-step guidance and personalized assistance, whether your organization is new to CAHPS surveys, or has participated in the CAHPS process before. As an experienced CAHPS survey provider, with an industry-leading response rate, we can help you gauge your patients' experience and use that information for decision-making purposes.

for an industry competitive price we:

Plus, there are never hidden set-up fees, annual fees or subscription or maintenance fees.

Now Offering CAHPS Survey Services in Spanish:

We are excited to announce the expansion of our CAHPS survey services to include services in Spanish to help your organization receive important feedback from more patients.
The addition of these services includes:

expert leadership

Julie Rentsch, Benjamin Rose CAHPS Survey Administrator, has been recognized by Leading Age as a resource for organizations interested in understanding CAHPS reporting and star ratings. Our CAHPS team, led by Julie, provides our clients with resources and tools to help them use results from CAHPS surveys for quality improvement.

To watch Julie Rentsch's quickcast for Leading Age click here!

For detailed Benjamin Rose CAHPS pricing, or to learn more about CAHPS survey services from Benjamin Rose, please email cahpssurvey@benrose.org or call 216.373.1746.

What is CAHPS?

Other Consumer Surveys from Benjamin Rose