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OAS CAHPS Approval

Benjamin Rose Institute on Aging Awarded Approval as Outpatient and Ambulatory Surgery CAHPS Vendor

Contact: Jeanne Hoban, 216.373.1686, jhoban@benrose.org

January 6, 2016

The Benjamin Rose Institute on Aging has been awarded approval by the Centers for Medicare and Medicaid Services (CMS) as a vendor for the new Outpatient and Ambulatory Surgery (OAS) CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey.

Benjamin Rose is now a CMS-approved vendor for several CAHPS Surveys: Home Health Care, Hospice, In-Center Hemodialysis and Outpatient and Ambulatory Surgery.

Benjamin Rose is a premiere service organization established in 1908. The organization's Center for Research and Education, formerly known as the Margaret Blenkner Research Institute (MBRI), is nationally and internationally known for its applied aging research that enhances the lives of older adults and the family members, friends and professionals who care for them. The Center for Research and Education has developed and has been conducting satisfaction surveys and related research for more than 50 years.

"We are thrilled to be granted approval from CMS to administer Outpatient and Ambulatory Surgery CAHPS surveys," said Julie Rentsch, Benjamin Rose CAHPS Survey Administrator. "Adding OAS to our existing array of CAHPS services supports our focus on customer satisfaction to improve the quality of service available for consumers."

CAHPS survey results are reported publicly by the Centers for Medicare and Medicaid on medicare.gov. This public information allows consumers to make informed choices when selecting a provider and is an incentive to health care organizations to improve quality of care.

For more information, contact Julie Rentsch, CAHPS Survey Administrator, at 216.373.1624 or visit www.benrose.org/cahps.

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The Benjamin Rose Institute on Aging (www.benrose.org) is a national leader pursuing innovation in practice and policy to address the important issues of aging. Since its beginnings more than 100 years ago, Benjamin Rose has built a Cleveland-based nonprofit into a nationally recognized research organization, a highly regarded service provider known for caring for people with complex, long-term needs, and a policy-driven advocate bringing information from around the country to the larger network of agencies serving older adults in the Greater Cleveland community. Through the Rose Centers for Aging Well, Benjamin Rose provides meals to homebound seniors and in neighborhood centers and offers social and educational programs to seniors in the community.