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The Center for research and education Consumer Satisfaction Surveys

Consumer satisfaction is important to success in the competitive environment of health and human services. One Benjamin Rose specialty area is developing and conducting consumer satisfaction surveys for all types of services.

Benjamin Rose satisfaction surveys are for:

Benjamin Rose surveys examine satisfaction with service providers, such as:

In addition, domains addressed include consumer satisfaction with:

Our experience with consumer satisfaction surveys includes translating results into reports and recommendations for program directors, managers, and direct care providers. Ongoing collaboration with clinical staff of the Benjamin Rose Institute on Aging enables the Center for Research and Education to have expertise in using satisfaction surveys for quality improvement and outcomes assessment.

For more information, please contact Farida Ejaz at or 216.373.1660.