Consumer Satisfaction

Nested Applications


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Consumer Satisfaction - Part 1

Consumer satisfaction is important to success in the competitive environment of health and social services. One of our specialty areas is developing and conducting consumer satisfaction surveys for all types of services.

Benjamin Rose Institute on Aging satisfaction surveys measure the experiences of older adults, adults with disabilities, and their family or friend caregivers. Surveys evaluate health care, community and residential services for quality of care, quality of relationships, communication with clients and customer service.

Consumer Satisfaction - Part 2

Examples of types of services evaluated include: Examples of areas of care evaluated include: 
  • Primary health care
  • Behavioral health services
  • Case management services
  • Home health services
  • Adult day programs
  • Independent, assisted living and nursing home facilities
  • Home-delivered meal programs
  • Senior Centers


  • Health information
  • Medications
  • Daily living tasks
  • Emotional support
  • Coping and goal setting
  • Family and caregiver concerns
  • Facility characteristics
  • Social or recreational activities
  • Caregiver support
  • Transportation
  • Maintenance and housekeeping staff
  • Facility Management


Our experience with consumer satisfaction surveys includes translating results into reports and recommendations.

For more information, please fill out the form below. If you would like to speak to a staff member directly, please call (877) 830-1168 or e-mail



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CAHPS Surveys



Julie Rentsch

Research Associate

Julie Rentsch is a Research Associate in the Center for Research and Education at Benjamin Rose Institute on Aging. She serves as Project...

Julie Rentsch is a Research Associate in the Center for Research and Education at Benjamin Rose Institute on Aging. She serves as Project Director for the Best Practice Caregiving project and oversees consumer satisfaction services for Benjamin Rose and its subsidiaries. Rentsch joined Benjamin Rose in 1999.

Rentsch has more than 20 years of experience as a research professional. She has extensive analytic and project management skills including database architecture and development. She served as the Care Consultation Information System (CCIS) developer and led the effort to design and develop a system to facilitate the delivery of the evidence-based program “BRI Care Consultation™.”

Rentsch serves as the Benjamin Rose CAHPS Survey Administrator and has been recognized by LeadingAge as a resource for organizations interested in understanding CAHPS reporting and star ratings.

Rentsch earned a Bachelor of Arts degree in psychology from Baldwin-Wallace College and a master’s degree in sociology from Cleveland State University.

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