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Content with Topic Program Evaluation and Consumer Satisfaction times .

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Ejaz, F. K., Bass, D. M., Anetzberger, G. J., & Nagpaul, K. (2001). Evaluating the Ohio elder abuse and domestic violence in late life screening tools and referral protocol. Journal of Elder Abuse and Neglect, 13(2), 39-57. doi:10.1300/J084v13n02_04

Werner, P., Ejaz, F. K. & Cohen-Mansfield, J. (2000). Ethical issues in conducting customer satisfaction surveys in long-term care institutions. In J. Cohen-Mansfield, F. K. Ejaz, & P. Werner (Eds.), Satisfaction surveys in long-term care (pp. 244-254). New York, NY: Springer.

Bass , D. M. (2001). Content and implementation of a caregiver assessment - National Family Caregiver Support Program Issue Brief. Washington, DC: U.S. Administration on Aging.

Ejaz, F. K., Anetzberger, G. J., & Kethley, A. J. (2000). Assessing consumer satisfaction with long-term care services. In L. S. Noelker, & Z. Harel (Eds.), Linking quality of long-term care and quality of life (pp. 221-238). New York, NY: Springer.

Ejaz, F. K., (2000). An overview of the process of conducting consumer satisfaction surveys in nursing facilities. In J. Cohen-Mansfield, F. K. Ejaz, & P. Werner (Eds.), Satisfaction surveys in long-term Care (pp. 137-165). New York, NY: Springer.

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